Privacy Policy

Last updated 30 May 2026. This page explains what personal information we collect when you use our website or book a move, why we collect it, and the rights you have over it.

1. Who we are

This Privacy Policy applies to Cheshire International Removals Limited (trading as Cheshire Removals and Storage), a company registered in England and Wales under company number 02888734, with our registered office at Westminster House, 10 Westminster Road, Macclesfield SK10 1BX. For the purposes of UK data protection law, Cheshire International Removals Limited is the “data controller” of the personal information you provide through this website or in the course of a move. If you have any questions about this policy or how we use your information, please contact:

Email: info@cheshire-removals.co.uk
Phone: 0800 505 3454
Post: Cheshire Removals, Westminster House, 10 Westminster Road, Macclesfield SK10 1BX

We are registered with the Information Commissioner’s Office (ICO) as a data controller, registration reference ZB004629.

2. What information we collect

We collect personal information directly from you when you interact with us. Depending on how you contact us, this may include:

Contact details: your name, address, email address and phone number.
Move details: your current and new address, the size and type of property, an inventory of items to be moved, the date you’d like to move, and any access notes.
Survey photographs: if you book a pre-move survey, our surveyor may take photographs of the items to be moved and access routes (corridors, stairs, parking) to help us quote accurately and plan the move.
Payment information: if you proceed to book, we collect billing details to process payment. Card payments are handled by our payment processor and we do not store full card numbers on our systems.
Correspondence: records of emails, calls, web-form submissions, and messages you send us.
Website data: information about your visit to the site, including IP address, device and browser type, pages visited, and how you arrived at the site. See our Cookie Policy for detail.

We may also receive information about you from third parties – for example, from a corporate client booking a move on your behalf, an estate agent, a relocation company, or an insurance referrer.

3. How we use your information, and our lawful basis

We use your personal information for the following purposes:

Purpose	Lawful basis (UK GDPR)
Responding to your quote enquiry and arranging a survey	Legitimate interests (handling your enquiry); pre-contract steps
Providing the moving, packing, storage or related service you’ve booked	Performance of a contract
Taking and processing payment	Performance of a contract; legal obligation (tax records)
Storing your goods (where applicable)	Performance of a contract
Sending service-related communications (booking confirmations, reminders, surveys, invoices)	Performance of a contract; legitimate interests
Sending occasional marketing emails (e.g. seasonal tips, packing materials offers)	Consent (you can opt out at any time)
Improving our website and services	Legitimate interests
Meeting our legal, accounting and regulatory obligations	Legal obligation
Responding to complaints and exercising or defending legal rights	Legitimate interests; legal obligation

We will only send you marketing emails if you’ve opted in. Where you are an existing customer, we may also email you about similar removal or storage services under the soft opt-in exemption (PECR Regulation 22(3)). You can unsubscribe at any time using the link in any marketing email, or by emailing info@cheshire-removals.co.uk.

4. Who we share your information with

We do not sell your personal information. We share it only with parties who help us run our business, on our instructions, and under contract. These typically include:

Our staff and crews (surveyors, coordinators, drivers and porters) – to deliver the service you’ve booked.
Our IT and software providers – including our customer relationship management (CRM) platform, our email service provider, and our website hosting provider.
Our payment processor – to handle card or bank payments where applicable.
Our accountants and auditors – to maintain our financial records and meet our tax and audit obligations.
Our insurers and legal advisers – where needed to handle a claim or legal matter.
The British Association of Removers (BAR) – where required as part of our membership obligations (e.g. complaint resolution under BAR’s Alternative Dispute Resolution scheme).
International freight partners and customs agents – for international moves only, where your information is required to complete the shipment and customs clearance.
Government, regulatory or law-enforcement bodies – where we are legally required to do so.

We do not share your information with third parties for their own marketing purposes.

5. International transfers

For international moves, your information may be transferred outside the UK to the destination country to enable customs clearance and delivery. Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place – including UK-approved standard contractual clauses or adequacy decisions – in line with UK GDPR. For UK moves, your information generally stays in the UK or the European Economic Area.

6. How long we keep your information

We keep your information only as long as we need it for the purpose we collected it for, or as long as we are required to keep it by law.

Type of record	Retention period
Quote enquiries that don’t lead to a booking	24 months
Customer move records, invoices and contracts	6 years (in line with HMRC requirements)
Survey photographs	24 months after the move (or until any claim deadline passes)
Storage customer records	Duration of the contract, plus 6 years after closure
Marketing consent records	Until you unsubscribe, plus 12 months for audit purposes
Website analytics data	14 months

After these periods, your data is securely deleted or anonymised.

7. Your rights

Under UK GDPR, you have the following rights over your personal information:

Right of access – to request a copy of the information we hold about you.
Right to rectification – to ask us to correct information that’s inaccurate or incomplete.
Right to erasure – to ask us to delete your information, in certain circumstances.
Right to restrict processing – to ask us to limit how we use your information.
Right to data portability – to ask for a copy of certain information in a portable format.
Right to object – to object to certain types of processing, including direct marketing.
Right to withdraw consent – where we rely on your consent, you can withdraw it at any time.
Rights related to automated decision-making – we do not currently use automated decision-making or profiling that has legal effects.

To exercise any of these rights, please email info@cheshire-removals.co.uk or write to us at the postal address above. We’ll respond within one calendar month. If you’re unhappy with how we’ve handled your information, you have the right to complain to the Information Commissioner’s Office at ico.org.uk or by phone on 0303 123 1113.

8. Cookies

Our website uses cookies and similar technologies. Please see our Cookie Policy for full detail on what we use, why, and how to control them.

9. Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, loss or misuse – including encryption in transit, access controls on our systems, and staff training. No system is 100% secure, but we work to industry standards and review our measures regularly.

10. Children

Our services are not aimed at children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe we hold information about a child, please contact us at info@cheshire-removals.co.uk and we will delete it promptly.

11. Changes to this policy

We may update this policy from time to time – for example, if our services or the law change. The “Last updated” date at the top of this page tells you when it was last revised. For material changes, we’ll let you know by email or a prominent notice on the site.

12. Contact

If you have any questions about this policy or how we handle your information, please contact us:

Email: info@cheshire-removals.co.uk
Phone: 0800 505 3454
Post: Cheshire Removals, Westminster House, 10 Westminster Road, Macclesfield SK10 1BX