Last updated 30 May 2026. The terms below govern your use of cheshire-removals.co.uk. For the terms that apply to the actual moving, packing or storage service we provide, please see Section 6 below.

1. About these terms

This website is operated by Cheshire International Removals Limited (trading as Cheshire Removals and Storage), a company registered in England and Wales under company number 02888734, with our registered office at Westminster House, 10 Westminster Road, Macclesfield SK10 1BX. Our operational depot is at Safestore, Reddish Road, Reddish, Stockport SK5 7BW. Our VAT registration number is GB 639 0660 29. References to “we”, “us” and “our” mean Cheshire International Removals Limited. By using this website you agree to these terms. If you don’t agree, please don’t use the site. We may update these terms from time to time. The “Last updated” date at the top of this page shows when. Continued use of the site after a change means you accept the updated terms.

2. Use of this website

You may use this website to:

• Read information about our services.
• Request a free quote.
• Contact us with a question.
• Read our blog and customer reviews.

You agree not to:

• Use the site for anything unlawful, fraudulent, or in breach of someone else’s rights.
• Submit false or misleading information through any web form.
• Attempt to gain unauthorised access to the site, its servers, or any connected system.
• Introduce viruses, malware or harmful code.
• Use automated tools (bots, scrapers, crawlers) to extract content, except for legitimate search-engine indexing.
• Reproduce, copy, sell or otherwise commercially exploit material from the site without our written permission.

3. Quote enquiries

A quote you request through this site is an estimate based on the information you give us. It does not form a contract. The binding quote is the one issued in writing after a survey, and the contract for the move is governed by the BAR Conditions of Contract referred to in Section 6. We aim to respond to quote requests within 2 hours during working hours, but we don’t guarantee a response time and we reserve the right to decline any enquiry.

4. Intellectual property

All content on this website – text, images, video, logos, graphics, and the site design itself – is owned by Cheshire International Removals Limited or our licensors and is protected by copyright and other intellectual property laws. You may view, download and print extracts for your own personal, non-commercial use. You may not otherwise use, copy, modify, distribute, frame, republish, or create derivative works from any part of the site without our prior written permission. The “Cheshire Removals” name, logo, and any other brand marks displayed on the site are our trademarks. You may not use them without permission.

5. Links to and from this site

This site may contain links to third-party websites (for example, BAR, Which?, Trustpilot, Google Maps, our payment processor, and our social media profiles). We’re not responsible for the content of those sites and the link doesn’t mean we endorse everything on them. You may link to our homepage in a way that is fair and lawful and doesn’t damage our reputation, but you must not frame the site or imply any association we haven’t agreed to.

6. Terms of the moving service itself

The terms that govern the moving, packing, storage or related service you book with us are set out separately:

• For domestic moves: the BAR Conditions of Contract for Domestic Moves apply. These are issued to you with your written quote and form the contract between you and us when you accept the quote. A copy can also be requested at any time by emailing info@cheshire-removals.co.uk or downloading from the British Association of Removers website at bar.co.uk.
• For commercial / office moves: the BAR Trade Conditions apply, on the same basis.
• For storage services: the BAR Conditions for Storage apply, issued with your storage agreement when you book.

These industry-standard conditions cover, among other things: pricing and payment, what’s included and excluded, what we ask of you on the day, insurance and liability limits, claims, delays, postponements and cancellations, and dispute resolution. Our BAR membership and the Code of Practice We are a member of the British Association of Removers (Member No: C111, verifiable at bar.co.uk). As a BAR member, we operate under the BAR Code of Practice, which is approved by the Chartered Trading Standards Institute (CTSI) under the Consumer Codes Approval Scheme. Complaints procedure If you have a concern about the service you’ve received, please contact us first by emailing info@cheshire-removals.co.uk or writing to us at the registered office above. We will acknowledge your complaint within 5 working days and aim to respond in full within 28 days. Alternative Dispute Resolution If we are unable to resolve your complaint within 8 weeks, or you receive a final response from us that you are not satisfied with, you may refer your complaint to BAR’s certified Alternative Dispute Resolution provider:

• The Furniture & Home Improvement Ombudsman (FHIO)
• Premier House, First Floor, 1-5 Argyle Way, Stevenage SG1 2AD
• Telephone: 0333 241 3209
• Email: info@fhio.org
• Website: fhio.org

FHIO’s service is free to consumers. Please note that FHIO does not handle business-to-business complaints, complaints exceeding £10,000 in value, complaints concerning goods currently in transit, or matters already being progressed through the courts. Advance Payment Guarantee As a BAR member, any advance payment you make towards your move is protected by BAR’s Advance Payment Guarantee scheme. Full details of the scheme are available from us on request or at bar.co.uk.

7. Liability for the website itself

We do our best to keep the website accurate, up to date and available, but we don’t guarantee it will be free from errors or interruption. To the fullest extent permitted by law, we exclude all warranties, conditions and other terms that might otherwise apply to the website, and we are not liable for any loss or damage arising from your use of the site – including loss of profits, business, goodwill, or data, or any indirect or consequential loss. Nothing in these terms limits or excludes our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Anything else that cannot be limited or excluded by law.

Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable consumer-protection law. This section relates only to use of the website. The terms covering liability for the moving service itself are set out in the BAR Conditions of Contract referred to in Section 6.

8. Privacy and cookies

How we handle your personal information is set out in our Privacy Policy. How we use cookies is set out in our Cookie Policy.

9. Governing law and jurisdiction

These website terms, and any dispute arising out of or in connection with them, are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales. (For disputes about the moving service itself, please refer to the BAR Conditions of Contract – Section 6 – and BAR’s Alternative Dispute Resolution scheme.)

10. Contact us

If you have a question about these terms, please contact:

• Email: info@cheshire-removals.co.uk
• Phone: 0800 505 3454
• Post: Cheshire Removals, Westminster House, 10 Westminster Road, Macclesfield SK10 1BX